An established and highly regarded Medical Center in Poughkeepsie, NY is seeking an experienced Front Desk Receptionist to join our team! To begin, the first responsibility or duty is to enjoy your job. Being dedicated to your responsibilities, knowing your role is vital in the daily operations of our office. Taking pride in what you do and doing so in a manner that is recognized by other staff and more importantly by patients is encouraged and creates an enjoyable work environment for all!

Position: Front Desk Receptionist

Location: Poughkeepsie, NY

Schedule: Monday – Friday / 8:30 AM – 5:30 PM *No Weekends or Holidays

Salary: $20 - $26 *DOE

Job Overview:

• Interacting with patients via face-to-face at the Front Office & via telephonically in the Back Office
• Greeting and checking patients in & out of the office
• Answering questions patients may have, setting appointments and upcoming appointment reminders.
• Verifying patient’s insurances
• Collecting Co-Pays
• Entering patient information into the EMR software system
• Serves patients by greeting, scheduling appointments, and maintaining medical records and accounts. Welcomes patients and visitors in person or on the telephone and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording, and collecting patient charges
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Practice Assistant Qualifications / Skills:

• High School Diploma (required)
• Reliably be able to commute to the office
• Customer service
• Electronic Medical Records software systems
• Telephone skills
• Multi-tasking
• Flexibility
• Time management
• Organization & Attention to detail

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Outpatient

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Outpatient

Work Location: In person